RETURN POLICY

All items are final sale and not eligible for return.

 

ORDER CANCELLATION POLICY

Please review your order very carefully. You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.

 

SALES TAX POLICY

Orders shipped within the state of Tennessee will be charged 9.75% sales tax. All orders shipped out of the state of Tennessee will not be charged a sales tax.

 

ORDER CONFIRMATION

You will receive an order confirmation once your order has been processed. When receiving your order confirmation, please make sure your shipping address is correct as we are unable to redirect goods once they are en route to you. Orders that are returned to us due to an address error will not be shipped again until you correct your address and pay for additional shipping costs.

 

SHIPPING INFORMATION

Avec Moi ships via USPS. We offer free ground shipping on orders over $250.00. For orders under $250.00, your shipping cost will be calculated at checkout as follows:

  1. $0-$15.99 before taxes, shipping is $5.95

  2. $16-$74.99 before taxes, shipping is $7.95

  3. $75-$124.99 before taxes, shipping is $9.95

  4. $125-249.99 before taxes, shipping is $12.95

  5. $250+ before taxes, shipping is free.

 

When your order has been shipped, you will receive an email from avecmoifanklin@gmail.com that contains the USPS tracking number as well as an anticipated delivery date.

 

We do not ship on Saturdays, Sundays, or holidays.

 

At this time, we only ship domestically within the 48 contiguous states, Alaska and Hawaii.

 

“STOLEN” PACKAGES

Currently, we ship only via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We require a signature for receipt of package. If you would like this, please ensure that you email avecmoifranklin@gmail.com

 

DAMAGED ITEMS RETURN PROCESS

For items that have been damaged in transit, please email us at avecmoifranklin@gmail.com .  Please include pictures of the damage, as well as pictures of the shipping box. Once we received your email, we’ll determine the next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than that will not be eligible for exchange or refund.

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AVEC MOI   |   418 MAIN STREET   |   FRANKLIN, TENNESSEE 37064   |   615.791.9121